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Money-back Guarantee

At Coliving.com, we prioritize your satisfaction and peace of mind. Our Money-back Guarantee ensures you are protected against significant discrepancies between the property you book and what is advertised. We stand behind the accuracy and quality of our listings so that you can book with confidence.

How the Money-back Guarantee Helps You

  • Protection Against Misrepresentation: If the property you move into differs significantly from its description, we’ve got you covered.
  • Flexible Solutions: Choose between a full refund or alternative accommodation to ensure your needs are met.
  • Commitment to Quality: We uphold high standards for our listings, ensuring you get the experience you deserve.

How It Works

  • On Move-in Day: If the property you booked significantly deviates from its description — such as missing amenities, incorrect features, or other major discrepancies — you can activate the Money-back Guarantee.
  • Eligibility for Refund or Alternative Accommodation: Report the issue on the day of move-in to qualify for the guarantee. Timely reporting is essential.
  • Alternative Accommodation: If you prefer, we will arrange a suitable alternative that matches or exceeds your original booking.
  • Full Refund Option: If you decide not to let us find you a similar option, you can opt for a full refund.

    • Process for Claiming the Guarantee

    1. Negotiate with the host first: Before filing a claim, we recommend trying to resolve the issue directly with the host. Many issues can be addressed quickly through clear communication and negotiation.
    2. Notify Customer Support: If unresolved, contact our Customer Support team through support@coliving.com.
    3. Provide Documentation: Submit photos or evidence of the discrepancies to support your claim. This step helps us quickly verify and address your concerns.
    4. Claim Review: Our team will assess the evidence and determine the severity of the misrepresentation.
    5. Negotiation on your behalf: Our team will reach out to the host on your behalf to attempt a resolution. This may include negotiating solutions such as immediate fixes, compensation, or alternative arrangements to address the discrepancy.
    6. Resolution: If the property significantly deviates from its description and negotiation with the host fails, we’ll issue a refund or provide alternative accommodation.

    Why We Offer the Money-back Guarantee

    • Confidence in Booking: We want you to feel secure, knowing that you’ll receive exactly what was promised.
    • Dedication to Quality: Our guarantee reflects our commitment to maintaining accurate and high-quality listings.
    • Customer Satisfaction: Your happiness matters to us, and this policy ensures your expectations are met — or exceeded — when booking with Coliving.com.